Frequently Asked Questions

What is BedSync?

BedSync is the all-in-one platform built specifically for mattress dealers. It gives you a professional website, inventory management, automated Facebook marketing, QR codes, lead tracking, delivery management, AI sales tools, and more — all in one dashboard.

Who is BedSync for?

BedSync is built for independent mattress dealers — whether you run a single lot or multiple locations. If you sell mattresses and want to grow your business without juggling a dozen different tools, BedSync is for you.

How do I get started?

Sign up at bed-sync.com/signup - $9 for your first 30 days, full access, pick your plan later. Once you create your account, your dealer website and dashboard are ready immediately. You can start adding inventory and customizing your site right away.

How long does setup take?

Most dealers are fully set up in under an hour. Add your inventory, customize your site colors and logo, connect your Facebook page, and you're live. We handle the technical stuff — hosting, SSL, domain setup, and more.

Do I need any technical skills?

Not at all. BedSync is designed for mattress dealers, not web developers. Everything is point-and-click. If you can use Facebook, you can use BedSync.

What features are included?

Over 50 features including: professional dealer website, inventory management, automated Facebook posting, QR codes for your showroom, lead pipeline, delivery route planning, competitive intelligence, AI sales assistant, review management, blog auto-generation, and much more. Check our features page for the full list.

How does the automated Facebook posting work?

Connect your Facebook business page, and BedSync will automatically create and schedule posts featuring your inventory — complete with images, pricing, and compelling descriptions. Posts are generated using AI so they're always fresh and engaging.

What are the QR codes for?

BedSync generates a unique QR code for every mattress in your inventory. Print them and place them in your showroom. When customers scan the code, they see detailed product info, pricing, reviews, and can request a quote — even when your sales team is busy.

What does the AI SMS Agent do?

The AI SMS Agent is an optional add-on that automatically responds to customer text messages using AI. It can answer questions about your inventory, schedule appointments, and capture leads — 24/7, even when you're closed.

What if the AI texts a buyer something wrong?

You see every conversation in the Conversation Dashboard, along with lead scores and the agent's decisions, and you can take over any conversation anytime. When a buyer is ready, the agent hands the lead off to your team and alerts you. If a buyer replies STOP, it's honored automatically and that number is never texted again. And a shopper who fills out a form on your site is only texted if they tick the text-message box, which is unchecked by default and optional.

Can I manage multiple locations?

Yes. BedSync supports multi-location dealers. Multi-location pricing is handled case by case rather than by a fixed surcharge, so get in touch and we will sort it out with you. You can manage all locations from a single dashboard with separate inventory, delivery routes, and reporting per location.

Does BedSync help with delivery management?

Yes. You can schedule deliveries, plan routes, track delivery status, and send customers automated notifications. Your delivery team gets a clean mobile view with turn-by-turn directions.

How much does BedSync cost?

If you just need the website, Website Only is $19/month. Full plans are $79/month for Core, $149/month for Pro, and $299/month for Platinum. You start with $9 for your first 30 days - full access, pick your plan later. No contracts — month to month, cancel anytime. See our pricing page for details on what's included in each plan.

Are there any setup fees or contracts?

No setup fees. The $9 gets you your first 30 days with full access - pick your plan later. No contracts. You pay month-to-month and can cancel anytime. We believe our platform should earn your business every month.

Can I change my plan later?

Absolutely. You can upgrade or downgrade your plan at any time from your dashboard under Account Settings. Changes take effect on your next billing cycle.

What payment methods do you accept?

We accept all major credit and debit cards through Stripe. Your payment information is securely processed and never stored on our servers.

What happens if I cancel?

If you cancel, your account remains active until the end of your current billing period. After that, your site goes offline but your data is preserved for 90 days in case you want to reactivate.

Do I get my own website URL?

Yes. Every dealer gets a free subdomain (e.g., yourstore.bed-sync.com). You can also connect your own custom domain at no extra cost — we handle the SSL certificate and DNS setup for you.

Is my data secure?

Yes. BedSync uses industry-standard encryption (SSL/TLS), secure authentication, and your data is hosted on enterprise-grade cloud infrastructure. We never share or sell your data.

What browsers are supported?

BedSync works on all modern browsers — Chrome, Firefox, Safari, and Edge. The admin dashboard and dealer websites are fully responsive and work great on mobile devices too.

Can I import my existing inventory?

Yes. You can add inventory manually, import from a spreadsheet (CSV), or connect directly to supported manufacturers for automatic inventory sync. We also support Shopify inventory import.

Do you offer customer support?

Yes. Email us anytime at support@bed-sync.com. Pro and Platinum plans include priority support. Plus, every dashboard includes Mattie, our AI assistant who can help you navigate features in real time.